We want you to love every purchase from Urban Rampage. If something isn’t quite right, you can return or exchange your item within 30 days of receiving it. Items must be unused, in original packaging, and accompanied by proof of purchase. For hygiene and safety reasons, some items like undergarments or opened beauty products may not be eligible. Return shipping costs may apply unless the item is faulty or incorrect.

If you’re not satisfied and prefer a refund, we’re here to help. Once your return is received and inspected, we’ll notify you of the approval and process your refund back to the original payment method. Refunds are typically issued within 3–7 business days. Please note that shipping fees are non-refundable, and sale items may be excluded.

We offer reliable shipping across Australia, with standard and express options available at checkout. Orders are processed within 1–2 business days and dispatched via trusted couriers. Standard delivery usually takes 3–7 business days. Tracking information will be provided once your order ships. Please note that delays may occur during holidays or peak seasons.

Your privacy is extremely important to us. We collect only the information needed to process your order and improve your experience. This includes your name, contact info, and payment details. We never sell or share your personal data with third parties without your consent. All transactions are encrypted, and our site uses secure technology to protect your information.

By accessing and using our website, you agree to our terms of service. This includes responsible use of the site, adherence to copyright laws, and compliance with product purchase terms. We reserve the right to update content, prices, and promotions at any time without notice. These terms help ensure a safe and fair shopping environment for everyone.

We accept a variety of secure payment methods including Visa, Mastercard, PayPal, Afterpay, and more. All payments are processed securely, and your financial data is protected at every step. Orders will not be shipped until payment has been received and confirmed. If there are any payment issues, our support team will assist promptly.

We understand that plans change. You may cancel your order within 1 hour of placing it, provided it has not yet been processed or shipped. After that, cancellations may not be possible. If your order has already shipped, you can initiate a return once received. Please contact us quickly for any changes or cancellations.

Select items in our store come with a manufacturer’s warranty covering defects in materials and workmanship. Warranty periods and coverage vary by product and brand. If you believe your item is defective, please contact us with photos and proof of purchase. We’ll work with you and the supplier to resolve it quickly.

If you choose store credit instead of a refund, we’ll issue a digital voucher that can be used on any future purchase. Store credits do not expire and are applied at checkout just like a discount code. Please note that store credit is not transferable or redeemable for cash.

Earn points every time you shop with us and redeem them for discounts, early access, and exclusive deals. Our rewards program is free to join and available for all customers. Points earned are valid for 12 months and are tied to your customer account. Terms and benefits may be updated over time.

We are committed to making our store accessible to all. Whether you’re shopping online or visiting one of our 10 locations in Australia, we strive to provide an inclusive experience. If you encounter any accessibility issues on our website, please contact us so we can make improvements.

Shop online and pick up in-store with our Click & Collect service. Orders are usually ready within 1–2 business days. You’ll receive a notification once your item is ready. Please bring your order confirmation and valid ID. Orders not collected within 7 days may be canceled and refunded.

We strive to offer competitive and fair pricing across all our product categories. Prices may vary between online and in-store purchases due to local promotions or availability. If a pricing error occurs, we reserve the right to correct it and may cancel or refund affected orders.