Shipping
We deliver fast and reliablyβcheck estimated times and shipping options at checkout.
Returns & Refunds
Not satisfied? Easily request a return or refund within our policy window.
Secure Payment
Your payment is protected with encrypted checkout and trusted providers.
Warranty
Enjoy peace of mind with product warranties that cover manufacturing defects.
Track Order
Track your order status anytime with your tracking number or order ID.
FAQ
Orders & Purchases
How do I place an order?
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkoutβeasy and secure.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Afterpay.
Can I cancel or change my order?
Can I cancel or change my order?
Yes, as long as it hasn't shipped yet. Contact our support team as soon as possible.
Do I need an account to order?
Do I need an account to order?
No, but creating an account allows you to track orders and manage your purchases more easily.
I didnβt receive my confirmation emailβwhat should I do?
I didnβt receive my confirmation emailβwhat should I do?
Please check your spam folder. If itβs not there, contact us and weβll resend it.
Returns & Exchange
What is your return policy?
What is your return policy?
We offer a 30-day return window on most items in original condition with proof of purchase.
How do I start a return or exchange?
How do I start a return or exchange?
Visit our Returns page or contact us directly to initiate the process.
Are there any return fees?
Are there any return fees?
Return shipping may apply depending on the reason for return. Defective items are fully covered.
Can I exchange for a different size or color?
Can I exchange for a different size or color?
Absolutely! Exchanges are easyβjust let us know what youβd like instead
When will I receive my refund?
When will I receive my refund?
Once we receive your return, refunds are processed within 3β5 business days.
Shipping & Tracking
Where do you ship to?
Where do you ship to?
We ship Australia-wide and internationally to selected countries.
How long does shipping take?
How long does shipping take?
Domestic orders typically arrive within 3β7 business days. International shipping varies.
How can I track my order?
How can I track my order?
Youβll receive a tracking number via email once your order ships.
Do you offer express shipping?
Do you offer express shipping?
Yes! Choose express at checkout for faster delivery.
My tracking hasnβt updatedβwhat should I do?
My tracking hasnβt updatedβwhat should I do?
Sometimes carriers delay updates. Contact us if there's no change after 48 hours.
Our 10 Shop Locations in Australia
Where are your stores located?
Where are your stores located?
Also can we change this to: We have 10 stores located across Australia including Mount Isa, Alice Springs, Tennant Creek, Katherine, Nhulunbuy, Kununurra, Halls Creek, Broome, Derby & Port Hedland.
Can I pick up my online order in-store?
Can I pick up my online order in-store?
Yes! Select βStore Pickupβ at checkout and weβll notify you when itβs ready.
Do in-store prices match online prices?
Do in-store prices match online prices?
Yes, our pricing is consistent across both channels unless stated otherwise for in-store exclusives.
Are all products available in every store?
Are all products available in every store?
Product availability may vary. Contact your nearest location to check specific stock.
Can I return or exchange an item at a store?
Can I return or exchange an item at a store?
Definitely! Just bring your receipt or order confirmation, and our team will assist you.
Shipping Information
Shipping Information
Reliable Shipping Policy
Urban Rampage provides fast, affordable shipping to supported areas. Delivery times typically range from 3 to 10 business days. Orders are processed quickly and tracking details are provided after shipment.
Return Guidelines
Return Guidelines
Easy Returns and Refunds
We stand by our products and support your rights under Australian Consumer Law. Customers can return or exchange eligible items within the warranty period, especially if the item is defective or not as described. Returns must be unused, clean, and include original packaging, tags, and accessories.
Refund Terms
Refund Terms
If youβre not satisfied and prefer a refund, weβre here to help. Once your return is received and inspected, weβll notify you of the approval and process your refund back to the original payment method. Refunds are typically issued within 3β7 business days. Please note that shipping fees are non-refundable, and sale items may be excluded.
Payment Methods & Terms
Payment Methods & Terms
We accept a variety of secure payment methods including Visa, Mastercard, PayPal, Afterpay, and more. All payments are processed securely, and your financial data is protected at every step. Orders will not be shipped until payment has been received and confirmed. If there are any payment issues, our support team will assist promptly.
Order Cancellation
Order Cancellation
We understand that plans change. You may cancel your order within 1 hour of placing it, provided it has not yet been processed or shipped. After that, cancellations may not be possible. If your order has already shipped, you can initiate a return once received. Please contact us quickly for any changes or cancellations.