Direct Debit Request Service Agreement

This Direct Debit Request Service Agreement (agreement) outlines the terms and conditions governing the direct debit arrangement between CORAL COAST DISTRIBUTORS (CAIRNS) PTY. LTD. TRADING AS URBAN RAMPAGE (ABN 99 082 866 957) (us, we, our) and the customer (you). By completing and signing the Direct Debit Request form (Direct Debit Request), you agree to be bound to this agreement. This agreement also provides our obligations to you.

1.Debiting your account

By signing a Direct Debit Request, you authorise us to arrange for funds to be debited from your nominated bank account (account) to pay for your retail purchases at an Urban Rampage store in accordance with your Direct Debit Request.

Your Direct Debit Request is in relation to a subscription payment plan for a 60 day invoice at an Urban Rampage store.

We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.

You can only start a Direct Debit Request if you have finalised any other direct debit arrangements or deduction arrangements with us.

If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited, you should ask your financial institution.

2.Admendments by us

We may vary this agreement at any time. Any changes to the agreement will be publicly available on the Urban Rampage website or at any Urban Rampage store.

If you have an existing Direct Debit Request, that Direct Debit Request will be subject to the terms of the agreement when you entered into the Direct Debit Request.

3.Admendments by you

You may change, stop or defer an individual debit payment, or cancel or suspend the Direct Debit Request at any time by:

• informing us in person at an Urban Rampage store or
• email feedback@urbanrampage.com.au
• contacting your own bank or
• by phoning us during business hours on the phone number for the store you shopped with:

Katherine, NT	(08) 8971 2084
Tennant Creek, NT	(08) 8962 2138
Gove, NT	(08) 8947 0412
Mount Isa, QLD	Unavailable at the moment. Please call the Alice Springs store instead on (08) 8952 2039
Alice Springs, NT	(08) 8952 2039
Kununurra, WA	(08) 9169 3675
Derby, WA	(08) 9191 1776
Broome, WA	(08) 9195 0054
South Hedland, WA	Unavailable at the moment. Please call the Broome store instead on (08) 9195 0054
Halls Creek, WA	Unavailable at the moment. Please call the Broome store instead on (08) 9195 0054

4.Your obligations

You agree to provide accurate and complete information when making a Direct Debit Request with us.

You agree to allow us to verify your identity and assess your capability to make payments in accordance with your Direct Debit Request.

You understand that we will rely on the accuracy and completeness of the information provided by you and will not be liable for any losses or expenses incurred due to incorrect or outdated information.

You will promptly update any changes to this information by notifying us.

It is your responsibility to ensure that there are sufficient available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.

If there are insufficient clear funds in your account to meet a debit payment:

• you must arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment or
• you must arrange for the debit payment to be made by another method or
• your bank may charge you their overdraft fee.

You should check your account statement to verify that the amounts debited from your account are correct.

5.Dispute

If you believe that there has been an error in debiting your account, you should notify us directly by informing us in person at an Urban Rampage store or by sending an email to feedback@urbanrampage.com.au or phoning us directly on phone number for the store you shopped with:

Katherine, NT	(08) 8971 2084
Tennant Creek, NT	(08) 8962 2138
Gove, NT	(08) 8947 0412
Mount Isa, QLD	Unavailable at the moment. Please call the Alice Springs store instead on (08) 8952 2039
Alice Springs, NT	(08) 8952 2039
Kununurra, WA	(08) 9169 3675
Derby, WA	(08) 9191 1776
Broome, WA	(08) 9195 0054
South Hedland, WA	Unavailable at the moment. Please call the Broome store instead on (08) 9195 0054
Halls Creek, WA	Unavailable at the moment. Please call the Broome store instead on (08) 9195 0054

Alternatively, you can contact your bank directly.

If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query to rectify any errors.

6.Accounts

You should check:

• with your bank whether direct debiting through Bulk Electronic Clearing System (BECS) is available from your account as direct debiting is not available on all accounts offered by bank
• your account details which you have provided to us are correct by checking them against a recent account statement
• with your bank before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

7.Confidentiality

We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

• to the extent specifically required by law; or
• for the purposes of this agreement (including disclosing information in connection with any query or claim).

8.Notice

If you wish to notify us in writing about anything relating to this agreement, you should write to feedback@urbanrampage.com.au.

9.Definitions